Rosebank College Is Hiring a Receptionist — Apply by 22 August 2025
Employer: IIE Rosebank College (ADvTECH Group) | Location: Pretoria, Gauteng | Job Type: Permanent, On-site | Salary: Market-related | Closing Date: 22 August 2025
IIE Rosebank College is recruiting a professional Receptionist to run the front office: welcoming students, parents and visitors; managing calls; coordinating couriers and deliveries; and supporting sales and campus administration. This is a people-centric role ideal for organised communicators who thrive in a fast-paced higher-education environment.
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Introduction
The Receptionist is the first point of contact at campus, ensuring a friendly welcome, accurate information, and smooth routing of visitors and calls. You’ll also handle boardroom bookings, ground-floor housekeeping checks, and basic point-of-sale tasks (speed-point payments) while supporting sales and general administration.
Why This Role Matters (Opportunities)
- Front-of-house impact: Shape first impressions for thousands of students and families.
- Skills breadth: Blend customer service, switchboard management, diary/room coordination, and data capturing.
- Career path: Experience that can lead to student services, campus admin, sales support, or office management.
Main Duties
Reception & Visitor Management
- Welcome and direct students, parents and visitors; provide accurate information.
- Receive/distribute deliveries; coordinate courier bookings and tracking.
- Process card payments via campus speed point (as required).
Switchboard Management
- Answer and route calls to relevant departments; take and distribute messages.
- Follow up on call-backs and help manage peak periods on the switchboard.
Sales & Administration Support
- Book boardrooms and arrange visitor refreshments; update bookings reports.
- Support sales/campus admin: database maintenance, data capturing and ad-hoc tasks.
Housekeeping & Facilities
- Check ground-floor cleanliness; ensure bathroom/kitchen supplies are stocked.
- Place and receive refreshment stock orders; verify deliveries.
Minimum Requirements
- Education: NQF Level 5 Higher Certificate in Office Administration (minimum). NQF Level 6 Diploma is advantageous.
- Experience: 2–3 years as a Receptionist; 1 year with the public/external parties and 1 year on a switchboard advantageous.
- Skills: Strong communication (verbal/written), MS Office proficiency, excellent time management and teamwork; ability to work under pressure and with urgency when required.
How to Apply (Official)
- Open the official Rosebank College careers portal: rosebankcollege.simplify.hr (search “Receptionist”).
- Create an account or log in, complete all required fields, and upload: CV, certified qualifications (NQF 5+), ID, and any reference letters.
- Submit your application by 22 August 2025. Applications are processed online only.
What to Expect
- Screening against minimum requirements and role fit.
- Interviews and, if applicable, short practical tasks (call-handling, information accuracy, admin test).
- Background and reference checks per policy and POPIA.
Common Challenges
- Incomplete documentation: Missing certified copies or unclear transcripts can delay shortlisting.
- Generic CVs: Undifferentiated duties make it hard to assess impact—quantify your achievements.
- Switchboard pressure: Expect peak-time call volumes—demonstrate calm escalation and clear note-taking.
Tips for Success
- Quantify outcomes: Add metrics (e.g., “Handled ±120 calls/day; 95% within 3 rings”, “Cut courier delays by 25%”).
- Show POPIA awareness: Mention how you safeguard personal information at reception.
- Demonstrate service excellence: Share a brief example of resolving a difficult walk-in or call professionally.
- Keep proof of learning: Include admin courses (switchboard, customer service, Microsoft Office) and the Higher Certificate in Office Administration.
Useful Resources (Official)
- Rosebank College — Careers Portal (Official)
- IIE Higher Certificate in Office Administration
- SAQA — Verify Your Qualifications
- Information Regulator (POPIA) — Privacy Compliance
- Department of Employment and Labour — Workplace Rights
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Conclusion
If you’re organised, service-driven and passionate about education, this front-office role offers real impact and growth potential. Apply on the official portal by 22 August 2025 to be considered.
