Receptionist Job Opening at eThekwini Municipality (Human Settlements) — Apply by 5 September 2025

Receptionist Job Opening at eThekwini Municipality (Human Settlements) — Apply by 5 September 2025

eThekwini Municipality (Durban) is recruiting a Receptionist for the Human Settlements Unit. This role delivers efficient front-desk, administrative and clerical support with a strong customer-service focus. Below is a clear guide with requirements, responsibilities, benefits, salary, and how to apply via the official e-Recruitment portal.

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Introduction

Post: Receptionist (Permanent, Grade T05) — Human Settlements
Location: Durban, KwaZulu-Natal
Closing date: 05 September 2025
Reference: ETH250814-13 (Job No. 32001450)

Why it matters / Opportunities

• Public-service impact: Be the first point of contact for residents seeking housing information and municipal services.
• Career growth: Build solid administrative experience in a large metropolitan municipality.
• Attractive package: Competitive salary band plus medical aid, pension, 13th cheque, housing subsidy and leave benefits.

Key responsibilities

• Provide reception services and direct general/housing enquiries to the right staff.
• Receive and route incoming/outgoing mail; collect and distribute documents for signatures.
• Book and monitor boardroom usage and arrange provisions (tea, extra chairs, special requests).
• Submit a monthly summary report to the supervisor.

Competencies

• Attention to detail; ethics and professionalism; problem-solving.
• Planning and organising; communication; client orientation and customer focus.
• Use of technology; data processing & analysis; action orientation; resilience; change readiness.

Requirements

Essential

• Grade 12 (NQF Level 4) or equivalent.
• Computer literacy.
• Experience: 3 months relevant experience.

Preferred

• 6 months relevant experience.

Remuneration & benefits

• Salary: R162,855.60 – R211,405.80 per annum (T05).
• Benefits: Housing subsidy; leave; medical aid; pension fund; 13th cheque.

How to apply (What to expect)

1. Create/Log in to your profile on the official eThekwini e-Recruitment portal.
2. Complete your profile (personal info, qualifications, employment history) and upload supporting documents.
3. Search for the post using the Reference ETH250814-13 (Receptionist – Human Settlements) and apply online.
4. Assessments & checks: You may undergo screening, occupational assessments and a pre-engagement medical, as per municipal policy.
5. Outcome: If you do not hear back within three months after the closing date, consider the application unsuccessful.

Tip: Keep your email and mobile number active; the portal sends status updates to your registered contacts.

Common challenges

• Incomplete profile/documents: An incomplete e-Recruitment profile can block submission—finish all required sections.
• Late submission: Apply well before 05 September 2025 to avoid last-minute portal congestion.
• Mismatched experience: Highlight directly relevant front-desk, switchboard, mail handling and meeting-room coordination experience.
• Not tailoring your CV: Mirror the competencies (customer focus, tech use, planning) with short, quantified bullet points.

Tips for success

• CV bullets that count: “Handled 80–120 calls/day, resolved 90% queries at first contact; scheduled 25+ meetings/week; maintained visitor log & access control.”
• Tech readiness: List MS Office (Word, Excel, Outlook), basic data capture and any call-management/switchboard systems used.
• Professional presentation: Reception is public-facing—highlight communication, etiquette, and confidentiality.
• Evidence of reliability: Punctuality records, attendance awards, or references that speak to trust and service.

Useful resources (official)

• eThekwini e-Recruitment Portal (Official)
• Receptionist (Human Settlements) – Job Listing
• How to Apply Online (Step-by-Step)
• eThekwini Careers – Municipal Jobs
• Job Application Forms (Municipal)

Contact (from the advert)

HR Contact Names: HRengrecruit / HCsystems
Tel: 031 311 7462 / 031 322 6050

Get fast reminders and similar postings on Jobs connect ZA (WhatsApp). For more municipal jobs and application tips, visit Wikihii.

Conclusion

This is a strong entry-level opportunity to build a public-sector admin career while serving residents at the front desk. If you meet the Grade 12 and experience requirements, apply online before 05 September 2025 and ensure your e-Recruitment profile and documents are complete.