Receptionist Job Opening at eThekwini Municipality (Human Settlements) — Apply by 5 September 2025
eThekwini Municipality (Durban) is recruiting a Receptionist for the Human Settlements Unit. This role delivers efficient front-desk, administrative and clerical support with a strong customer-service focus. Below is a clear guide with requirements, responsibilities, benefits, salary, and how to apply via the official e-Recruitment portal.
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Introduction
Post: Receptionist (Permanent, Grade T05) — Human Settlements
Location: Durban, KwaZulu-Natal
Closing date: 05 September 2025
Reference: ETH250814-13 (Job No. 32001450)
Why it matters / Opportunities
- Public-service impact: Be the first point of contact for residents seeking housing information and municipal services.
- Career growth: Build solid administrative experience in a large metropolitan municipality.
- Attractive package: Competitive salary band plus medical aid, pension, 13th cheque, housing subsidy and leave benefits.
Key responsibilities
- Provide reception services and direct general/housing enquiries to the right staff.
- Receive and route incoming/outgoing mail; collect and distribute documents for signatures.
- Book and monitor boardroom usage and arrange provisions (tea, extra chairs, special requests).
- Submit a monthly summary report to the supervisor.
Competencies
- Attention to detail; ethics and professionalism; problem-solving.
- Planning and organising; communication; client orientation and customer focus.
- Use of technology; data processing & analysis; action orientation; resilience; change readiness.
Requirements
Essential
- Grade 12 (NQF Level 4) or equivalent.
- Computer literacy.
- Experience: 3 months relevant experience.
Preferred
- 6 months relevant experience.
Remuneration & benefits
- Salary: R162,855.60 – R211,405.80 per annum (T05).
- Benefits: Housing subsidy; leave; medical aid; pension fund; 13th cheque.
How to apply (What to expect)
- Create/Log in to your profile on the official eThekwini e-Recruitment portal.
- Complete your profile (personal info, qualifications, employment history) and upload supporting documents.
- Search for the post using the Reference ETH250814-13 (Receptionist – Human Settlements) and apply online.
- Assessments & checks: You may undergo screening, occupational assessments and a pre-engagement medical, as per municipal policy.
- Outcome: If you do not hear back within three months after the closing date, consider the application unsuccessful.
Tip: Keep your email and mobile number active; the portal sends status updates to your registered contacts.
Common challenges
- Incomplete profile/documents: An incomplete e-Recruitment profile can block submission—finish all required sections.
- Late submission: Apply well before 05 September 2025 to avoid last-minute portal congestion.
- Mismatched experience: Highlight directly relevant front-desk, switchboard, mail handling and meeting-room coordination experience.
- Not tailoring your CV: Mirror the competencies (customer focus, tech use, planning) with short, quantified bullet points.
Tips for success
- CV bullets that count: “Handled 80–120 calls/day, resolved 90% queries at first contact; scheduled 25+ meetings/week; maintained visitor log & access control.”
- Tech readiness: List MS Office (Word, Excel, Outlook), basic data capture and any call-management/switchboard systems used.
- Professional presentation: Reception is public-facing—highlight communication, etiquette, and confidentiality.
- Evidence of reliability: Punctuality records, attendance awards, or references that speak to trust and service.
Useful resources (official)
- eThekwini e-Recruitment Portal (Official)
- Receptionist (Human Settlements) – Job Listing
- How to Apply Online (Step-by-Step)
- eThekwini Careers – Municipal Jobs
- Job Application Forms (Municipal)
Contact (from the advert)
HR Contact Names: HRengrecruit / HCsystems
Tel: 031 311 7462 / 031 322 6050
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Conclusion
This is a strong entry-level opportunity to build a public-sector admin career while serving residents at the front desk. If you meet the Grade 12 and experience requirements, apply online before 05 September 2025 and ensure your e-Recruitment profile and documents are complete.
