Emergency Call Centre Agent Job Vacancies in South Africa – 2 Posts Available
Are you a dedicated individual with experience in emergency or medical call-centre work? The Emergency Communication Centre in the Metropole is currently hiring for two Emergency Call Centre Agent positions. This is an exciting opportunity to contribute to a critical and life-saving service while working in a fast-paced and high-pressure environment.
Why This Job Matters
Emergency Call Centre Agents play a vital role in the chain of emergency response. Every second counts, and your ability to capture accurate details, remain calm under pressure, and coordinate emergency services can mean the difference between life and death. This position is ideal for professionals who thrive in high-stakes environments and want to make a meaningful impact in their community.
Key Responsibilities
- Receiving and Capturing Incoming Calls: Manage emergency calls via the GEMS data system, record critical information, and prioritise based on urgency.
- Managing Stress and Anxiety: Communicate effectively and compassionately with distressed callers to reassure and guide them.
- Dispatching Emergency Resources: Assess each case and dispatch appropriate emergency services via radio. Monitor progress in real time.
- Control Room Management: Maintain cleanliness, organisation, and operational standards in the control room at all times.
What You Need to Qualify
- Education: A Senior Certificate (Grade 12 or equivalent) is required.
- Experience: At least 1 year of experience in an emergency or medical call-centre is essential.
- Computer Literacy: Proficiency in Microsoft Office. Experience with GEMC/CAD (Computer Aided Dispatching) is a strong advantage.
- Flexibility: Must be willing to work shifts and overtime based on a roster system.
- Personal Attributes: Excellent communication skills, emotional resilience, the ability to remain calm under pressure, and strong decision-making skills.
Salary and Benefits
- Annual Salary: R 228 321 – R 268 950
- Additional Benefits: 13th cheque, pension fund contribution, housing allowance, and medical aid.
Application Process: How to Apply
If you meet the above requirements, you are encouraged to apply before the closing date of 8th August 2025. Please ensure the following documentation is submitted:
- Recently certified copies (not older than 6 months) of your ID, qualifications, and driver’s license (if applicable).
- Proof of registration with the relevant statutory body (if required).
Note that shortlisted candidates will be subject to:
- Security clearance and criminal record checks
- Qualification and employment verification
- A practical assessment simulating a real emergency call-centre scenario
Submit your application through the official portal: Apply Here
Important Contacts
For queries related to this position, contact:
Ms P Masitho
Tel: 021 932 1966
Why Work as an Emergency Call Centre Agent?
This role offers more than just a salary—it’s a chance to contribute to a noble cause. Every shift presents a new challenge and a new opportunity to be a hero behind the scenes. You will work as part of a team dedicated to public safety, emergency response, and making a real difference in people’s lives.
Common Challenges in This Role
- High emotional stress due to the nature of emergency calls
- Long or irregular working hours including weekends and holidays
- Constant need to stay focused and make quick decisions under pressure
Tips for Success
- Stay composed and empathetic at all times
- Practice active listening during every call
- Maintain a healthy work-life balance to manage emotional burnout
- Keep updated with communication protocols and dispatch technologies
Useful Resources
- Western Cape Department of Health
- Western Cape Government Job Portal
- Wikihii – Your Guide to Jobs in South Africa
Conclusion
If you are calm under pressure, passionate about emergency response, and eager to make a difference, then this Emergency Call Centre Agent position could be your ideal next step. With a competitive salary, strong benefits, and a fulfilling purpose, this is an opportunity to serve your community in a meaningful way. Don’t miss out—apply now before the 8th of August 2025!
