12-Month Contact Centre Learnership at Momentum Health: Requirements and How to Apply
Introduction
The 12-Month Contact Centre Learnership at Momentum Health is an excellent opportunity for unemployed South African youth who want to start a professional career in the medical aid, healthcare, and financial services sector. This structured learnership combines formal training with real workplace experience, giving participants a nationally recognised qualification and valuable industry exposure.
Offered by Momentum Health, part of the respected Momentum Group, this programme is ideal for young people based in Gauteng who are passionate about customer service and eager to build a long-term career.
Why This Contact Centre Learnership Matters
Youth unemployment remains one of South Africa’s biggest challenges. Learnerships like this one play a critical role by:
- Providing practical workplace experience
- Offering accredited qualifications
- Improving employability in competitive industries
- Opening doors to future permanent employment
For many learners, this programme becomes a stepping stone into call centre, client service, medical aid administration, and insurance careers.
What the 12-Month Contact Centre Learnership Entails
A Nationally Recognised Qualification
This learnership leads to the Occupational Certificate: Health Care Benefits Advisor (NQF Level 5). The qualification is registered and recognised in South Africa and is highly relevant within the medical aid and healthcare administration sector.
Learning Through Practical Experience
The programme runs for 12 months and combines:
- Classroom-based theoretical training
- On-the-job workplace exposure
- Call centre and client service experience
Learners will gain hands-on knowledge of products, systems, policies, and operational processes used in a professional contact centre environment.
Key Responsibilities During the Learnership
- Attending all scheduled training sessions
- Completing a Portfolio of Evidence (PoE) for SETA submission
- Finishing logbooks, formative, and summative assessments
- Learning and using company systems and procedures
Who Should Apply for the Momentum Health Learnership?
Momentum Health supports Employment Equity and encourages applications from all suitable candidates, including people living with disabilities.
Essential Eligibility Criteria
To qualify, applicants must meet all of the following requirements:
- Employment status: Must be unemployed
- Age: Between 18 and 30 years old
- Citizenship: South African citizen
- Location: Reside in Gauteng and be able to commute to Centurion
- Education: Grade 12 (Matric) with:
- Mathematics (minimum 40%) OR Mathematical Literacy (minimum 60%)
- English and another South African language (minimum 50% each)
- Availability: Must commit to the full 12-month programme
- Exclusions: Not currently studying at a tertiary institution and must not have completed this learnership before
Why Choose Momentum Group?
Momentum Group is one of South Africa’s leading financial services groups, operating trusted brands such as Momentum Health, Guardrisk, and Eris Property Group.
By joining this learnership, you benefit from:
- Industry exposure within a reputable organisation
- Professional skill development in communication, problem-solving, and teamwork
- Improved job prospects after completing the NQF Level 5 qualification
Although permanent employment is not guaranteed, many learners gain a strong advantage in the job market after completion.
How to Apply for the 12-Month Contact Centre Learnership
The closing date for applications is 12 January 2026.
Before applying, ensure you have:
- Certified copy of your South African ID (not older than 3 months)
- Certified copy of your Matric certificate
- An updated CV
You can apply online via Momentum Group’s official careers platform:
Visit the Momentum Group Official Website
Common Challenges Applicants Should Prepare For
- High competition due to limited learnership spaces
- Daily commuting costs to Centurion
- Balancing assessments with workplace responsibilities
Tips for Success
- Apply as early as possible
- Ensure all documents are clear and correctly certified
- Demonstrate strong communication skills during assessments
- Show willingness to learn and commitment to the full programme
Useful Resources for Learnership Applicants
- South African Government Official Website
- Department of Higher Education and Training
- Services SETA
- Latest Learnerships and Jobs in South Africa
- Join Our WhatsApp Channel for Learnership Alerts
Conclusion
The 12-Month Contact Centre Learnership at Momentum Health is a valuable opportunity for unemployed youth who want to gain real work experience, a recognised qualification, and entry into the healthcare and financial services industry.
If you meet the requirements and are serious about building a professional future, don’t miss this opportunity. For more verified learnerships, internships, and graduate programmes, visit Wikihii.co.za regularly and stay informed.
