Senior CBS Products and Changes Specialist Job – CRDB Tanzania Head Office
Department: ICT
Reporting Line: Manager, CBS Support and Operations
Location: Tanzania Head Office
Number of Openings: 1
Employment Terms: Permanent
Application Deadline: 13 March 2026
About the Employer
CRDB Bank is one of Tanzania’s leading financial institutions, driving digital transformation and innovation across retail, corporate, and SME banking. The Bank is committed to operational excellence, sustainability, and strong ICT governance to support modern banking services.
Senior CBS Products and Changes Specialist Job Purpose
The Senior CBS Products and Changes Specialist will be responsible for deployment, configuration, maintenance, and support of the Core Banking System (CBS). The role ensures effective implementation of product changes, system upgrades, customization, and availability of CBS services to support banking operations.
Senior CBS Products and Changes Specialist Job Key Responsibilities
- Deploy, configure, and maintain Core Banking System applications to meet business requirements.
- Supervise CBS product changes, customization, testing (SIT/UAT), and implementation.
- Identify, analyze, and resolve CBS incidents; coordinate with third-party vendors for escalations and RCA within SLA.
- Manage DRP/BCP testing and reporting to ensure compliance with IT policies.
- Supervise End of Day (EOD), End of Month (EOM), and End of Year (EOY) system activities.
- Support Core Banking upgrades or replacement projects in line with regulatory requirements.
- Monitor CBS and core applications to ensure system quality and integration standards.
- Participate in ICT strategic planning and budgeting processes.
- Provide training to IT and bank staff where necessary.
- Oversee SLA compliance and vendor performance management.
Qualifications & Experience
- Bachelor’s Degree in Computer Systems Technology or related field.
- Minimum 3 years’ experience in Core Banking support, projects, and UAT.
- At least 5 years’ general ICT systems support experience in a banking environment.
- Strong knowledge of:
- Core Banking System administration
- System backup and recovery
- Incident management and troubleshooting
- SLA and vendor management
- Experience in deadline-driven environments handling multiple incidents.
- Demonstrated leadership and personnel management skills.
- ICT Service Management certification (ITIL v1 or equivalent).
- Strong communication and stakeholder engagement skills.
CRDB Commitment
CRDB Bank promotes Sustainability and ESG principles and encourages applications from women and individuals with disabilities.
⚠️ Important Notice: CRDB Bank does not charge any fees during recruitment. Any payment requests should be disregarded.
Only shortlisted candidates will be contacted.
What Makes a Strong Candidate for This Role
To stand out for this senior-level position, applicants should demonstrate:
1. Deep Core Banking Expertise
Clearly outline:
- CBS platforms you have worked with (e.g., Temenos, Finacle, Flexcube, etc.).
- Experience managing upgrades or version migrations.
- Exposure to regulatory reporting or compliance integration.
2. Proven Incident & Change Management Experience
Show measurable impact:
- Reduced downtime by X%
- Improved SLA compliance
- Successfully led EOD/EOM/EOY processes without system failure
3. Vendor & Stakeholder Coordination
Highlight your experience:
- Working directly with system vendors
- Managing third-party escalations
- Coordinating DRP/BCP testing exercises
4. Leadership & Mentorship
Since this is a senior role, demonstrate:
- Supervising junior engineers
- Training business users
- Leading system implementation teams
READ ALSO: IT Support Officer Job at CRDB – Tanzania Head Office
Strategic Importance of the Senior CBS Role in Banking Operations
The Senior CBS Products and Changes Specialist plays a mission-critical role in ensuring the stability, security, and scalability of the Core Banking System at CRDB Bank. The Core Banking System is the backbone of all banking operations — from customer account management and transaction processing to loan management, deposits, payments, and regulatory reporting. Any instability in CBS can directly impact customers, branches, digital channels, and partner integrations.
In today’s fast-evolving banking environment, digital products, mobile banking integrations, agency banking, and real-time payment systems depend heavily on a well-configured and highly available CBS. This role ensures that product changes, upgrades, and customizations are implemented without disrupting business continuity. Strong governance over EOD, EOM, and EOY processes is particularly critical because financial accuracy, compliance reporting, and audit readiness depend on these processes running flawlessly.
Additionally, the position strengthens operational resilience through effective Disaster Recovery (DRP) and Business Continuity Planning (BCP) testing. By proactively monitoring system performance and coordinating with vendors under strict SLAs, the Senior CBS Specialist safeguards the bank’s reputation, regulatory compliance, and customer trust. This makes the role both technically demanding and strategically vital to the bank’s long-term digital transformation agenda.