20 Passenger Service Agent Vacancies – Swissport Tanzania Plc, Dar es Salaam (February 2026)
Swissport Tanzania Plc is seeking to hire 20 Passenger Service Agents for its Dar es Salaam operations. As a leading aviation ground services provider at Julius Nyerere International Airport and Kilimanjaro International Airport, Swissport is committed to delivering safe, reliable, and high-quality passenger and ground handling services.
This role offers an exciting opportunity for disciplined, customer-focused, and safety-conscious professionals to join a fast-paced airport environment, contributing to operational excellence and exceptional passenger experiences.
Duty Station
- Dar es Salaam
Reports To
- Passenger Service Coordinator
Contract Type
- Fixed-Term Contract
Passenger Service Agent Job Summary
The Passenger Service Agent will provide professional passenger handling services while ensuring compliance with airline, airport, and regulatory requirements. This role is essential for smooth airport operations and maintaining high levels of passenger satisfaction.
Passenger Service Agent Key Responsibilities
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight delays or cancellations
- Manage passenger baggage processing, including handling and fee calculation when applicable
- Assist passengers during check-in and arrival processes, including unaccompanied minors (UM), VIPs, and passengers needing wheelchair support
- Guide passengers through Customs, Immigration, and Quarantine as required
- Make public address announcements when necessary
- Collaborate with Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked luggage are properly managed for loading and delivery
- Comply with all airport authority and airline security requirements, as well as Swissport SOPs and policies
- Operate equipment including jetways, computers, and carrier-specific reservation/ticketing software
- Produce all work-related documentation accurately
- Perform other duties as assigned
Passenger Service Agent Personal Qualities
- High integrity and professional accountability
- Strong teamwork orientation
- Attention to detail and awareness of data protection
- Ability to perform under high-pressure operational environments
- Customer service mindset
- Flexibility to work shifts, including nights, weekends, and public holidays
- Strict adherence to safety and compliance standards
Passenger Service Agent Qualification and Competencies
- Diploma or Bachelor’s degree in Marketing, Public Relations, Business Administration, or a related field
- Experience in customer service; aviation experience is preferred
- Strong communication skills in English and Swahili
- Ability to work shifts, including nights and public holidays
- High safety awareness
- Self-driven, dynamic, and able to work effectively as part of a team under pressure
Application Deadline and Procedure
Applications must be submitted no later than 28 February 2026. Interested candidates who meet the above criteria should submit:
- An updated Curriculum Vitae (CV)
- An application letter clearly stating the position applied for in the email subject line
Applications should be sent to:
- Email: info@swissport.co.tz
- Physical Delivery: Swissport Tanzania Plc Headquarters
25 Interview Questions & Answers for Swissport Tanzania Plc Vacancies
Note: Only shortlisted candidates will be contacted.
Swissport Tanzania Plc is an Equal Opportunity Employer. The company does not charge any fees during recruitment. Applicants are advised to avoid recruitment scams.
Why Join Swissport Tanzania Plc?
Joining Swissport offers:
- Exposure to professional airport operations
- Structured training and career development in aviation
- Opportunities to work in a fast-paced and safety-focused environment
- Experience in both domestic and international airline operations
Swissport Tanzania Plc – Work Ethics and Professional Values
Swissport Tanzania Plc operates with a strong commitment to professionalism, safety, and integrity, making it one of the most trusted aviation ground services providers in Tanzania. The company’s work ethics are centered around responsibility, accountability, and respect for both employees and clients.
Key Principles of Work Ethics at Swissport Tanzania Plc
- Integrity and Accountability
Employees are expected to act with honesty and take responsibility for their actions. Decision-making is guided by fairness, transparency, and adherence to company policies. - Commitment to Safety
Safety is a core value. Swissport enforces strict compliance with international aviation safety standards and airport regulations. All staff are trained to follow procedures diligently to protect passengers, colleagues, and aircraft. - Professionalism
Swissport fosters a culture of discipline, punctuality, and reliability. Staff are expected to maintain a professional demeanor at all times, ensuring high-quality service delivery to clients and passengers. - Teamwork and Collaboration
The company emphasizes strong teamwork, recognizing that airport operations require coordination across multiple departments. Employees are encouraged to support each other and share knowledge to achieve operational efficiency. - Customer-Focused Mindset
Providing excellent passenger service is a key ethical standard at Swissport. Employees are trained to assist passengers respectfully, handle complaints professionally, and create a positive travel experience. - Respect and Inclusion
Swissport values diversity and ensures that all employees work in an inclusive environment free from discrimination, harassment, or bias. Equal opportunity and fair treatment are integral to its corporate culture. - Continuous Improvement
Employees are encouraged to enhance their skills, embrace innovation, and contribute ideas that improve operations, efficiency, and safety standards.
Swissport Tanzania Plc’s ethical framework ensures that every aspect of its operations — from ground handling to passenger service — reflects integrity, accountability, and a commitment to excellence. This strong moral foundation helps the company maintain its reputation as a reliable and professional aviation service provider.